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Privacy policy

Privacy Policy

Effective Date: 16/12/2024

ShopeNear ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our mobile application ("ShopeNear App").

1. Information We Collect

We collect the following personal information when you use our ShopeNear App:

  • Personal Information:

    • Name

    • Phone number

    • Email address

    • Password

  • Location Data:

    • Your location to show nearby vendors and improve your app experience.

  • Device Information:

    • IP address, device ID, and app usage data.

  • Wallet Information:

    • Details related to wallet transactions, including refunds processed through the app.

2. How We Use Your Information

We use the collected data to:

  • Facilitate order placement with local vendors.

  • Verify and authenticate user accounts.

  • Provide location-based vendor recommendations.

  • Manage user wallet for refunds and transactions.

  • Communicate with you about orders, offers, or account-related updates.

  • Improve app performance and user experience.

  • Comply with legal requirements and resolve disputes.

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except in the following cases:

  • Vendors:

    • Necessary details (e.g., your name and order information) are shared with local vendors to process your orders.

  • Service Providers:

    • We may share data with trusted third-party service providers who assist us in app development, payment processing, and customer support.

  • Legal Compliance:

    • Information may be disclosed if required by law or to protect our rights and interests.

4. Data Security

We implement advanced security measures to protect your personal information. These include encryption, secure storage, and strict access controls. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

5. Retention of Data

We retain your data as long as your account remains active or as required for legitimate business purposes. If you delete your account, we will securely delete your personal data unless retention is required by law.

6. Your Rights

You have the following rights regarding your personal data:

  • Access and review your personal information.

  • Request correction of incorrect or incomplete data.

  • Request deletion of your data, subject to legal requirements.

  • Withdraw consent for data processing (e.g., location data).

To exercise these rights, contact us at [Your Contact Email].

7. Use of Location Data

Location data is collected only when you grant permission. This data is used solely to display local vendors and improve app functionality. You can disable location services in your device settings.

8. Cookies

Our app may use cookies and similar tracking technologies to enhance user experience and improve functionality. These cookies help us remember user preferences, analyze app usage, and provide personalized recommendations. You can manage your cookie preferences through your device or browser settings.

9. Your Consent

By using our app, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree to these terms, please do not use our app.

10. Children's Privacy

Our app is not intended for users under the age of 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and, where appropriate, notified via email. Your continued use of the app after changes are made constitutes acceptance of the updated policy.

12. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

ShopeNear India
support@shopenear.com
M6, Tower Mapple, Twin Society, Greater Noida, UP-201316

Data Policy

1. Data Collection

We collect user data, including:

  • Name, phone number, email, and password for account registration.

  • Location data to identify nearby vendors.

  • Transactional data for wallet management and refunds.

2. Data Usage

Data is used to provide core app functionalities such as:

  • Vendor recommendations based on location.

  • Secure order processing and communication.

  • Wallet refunds and transaction records.

3. Data Sharing

Data is shared only with:

  • Vendors for order processing.

  • Trusted service providers assisting in app functionality.

  • Authorities if legally required.

4. Data Security We prioritize data protection through:

  • Encrypted storage.

  • Regular security audits.

  • Restricted access controls.

5. User Rights

Users can:

  • Access and update their information.

  • Request data deletion.

  • Opt-out of location tracking.

For requests, email us at support@shopenear.com.